Appointment Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, causing schedule adjustments. If you need to cancel your appointment, we respectfully request that you cancel your fitting appointment 12 hours in advance or at least by 9am the day of. Failure to cancel by 9am the day of your appointment will result in us charging you the $50 no show fee. Due to sanitary reasons, we do not lend out pointe shoe accessories so if you forget yours and do not wish to replace them at the time of your fitting, this will result in being charged the $50 fee as we will not be able to fit you.