We get a lot of the same questions so here are the answers to the most common questions we get!
What We Carry
Do we carry stuff for adults??
We sure do!! Most dancers are in adult sizing so we’d be silly not to carry adult merchandise.
Do we carry dance shoes??
We surprisingly get this question a lot…at least once a day. Of course we do! We’re a dance store! What else would we carry??
Do we carry tights??
Yes! We have tights in all skin tones, different shades of pink, with and without seams, in children and adult sizes. We have so many tights it’s kind of crazy, but we are a dance store so that’s our job!
Do we carry stuff for kids?
Yes we do! We have leotards, shoes, tights, warm-up’s, booties, basically everything in the store we have both kids and adults sizing!
Do we have “xyz” in stock?
You can check our store’s inventory on our shop page! Go to the item you’re looking for, pick the location, and it will tell you if it’s in stock or not. The inventory on the website is LIVE so if something sells in the store before you come in, it may not be available. You can always order for shipping or in-store pick-up. If you have questions about our online store, click HERE.
Can I come try on shoes?
Yes! Please come in and try shoes on to make sure you are getting the correct size. Dance shoes DO NOT run the same as street shoes and each brand and style runs differently. We always recommend coming in to try on shoes unless you know your exact size in the model you need. If you already know exactly what you need, you can shop online HERE. If you wish to try on shoes and not purchase, there is a $50 fitting fee for pointe shoes and a $25 fitting fee for all other shoes.
How do I book an appointment?
Click HERE to book an appointment. We do not take bookings over the phone. If you call to book an appointment, we will refer you to our website to book it.
Do you have to pay for a pointe shoe fitting??
If you purchase the pointe shoes the same day, there is no charge for the fitting service. If you do not wish to purchase the shoes the same day, our services are $50. If you come back within a week to purchase the shoes you were fit in, we will deduct the $50 service charge from your purchase! Click Here for a list of all our services and pricing!
Do you have to make an appointment??
For pointe shoe fittings, you can book an appointment HERE. We do take walk-in’s for pointe shoe fittings however appointments take priority. For all other shoes or dancewear needs DO NOT BOOK AN APPOINTMENT. You will be charged the no show fee if you do.
Why did I get charged the no-show/cancelation fee?
If you do not cancel your appointment at least 12 hours in advance or if you do not show up at all, you will be charged the $50 fee.
How do I cancel or reschedule my appointment?
You can cancel or reschedule your appointment directly in the confirmation email so please put an email down that you actively check!
Are we open??
Yes! We are open our normal hours. We have our holiday schedule at the very bottom of the page and we update our hours to include holidays on our website and google. If there is an emergency that effects our hours, we post it to our instagram story first! (It’s the quickest way to communicate information so make sure you’re following us!) We also post when we are closed for holidays on Facebook and Instagram and we email this information out too.
Will we call you when your order arrives??
Yes! We call and email you when your order arrives if you provide a phone number and email address. Please do not call us to check on the status unless it’s been more than 2 weeks. We don’t want to hold on to your orders so we’ll call you as soon as we pull it out of the delivery box!
Can you order “xyz” item for me?
Generally yes, we can order any item from any of the companies we have an account with. At this time, the manufacturers are having MAJOR backorder issues. We do our best to try and make sure what you are ordering is not on backorder however, manufacturer stock and shipping is completely out of our hands. We can only give you the information the manufacturer is giving us.
Can you ship my order to me?
Yes we can! If you place you order through our website, choose the shipping option. If you call the store and place the order, let us know you would like it shipped and we will mail it to you! (There are shipping fees.)
Do you have a public restroom?
Unfortunately we do not have a public restroom. A few nasty messes ruined that for everyone and we don’t have a cleaning crew…the cleaning crew is us.
Why do I have to wait to be fit? Why can’t I fit myself?
Dance shoes do not run the same as street shoes and each style of shoe (even within the same brand) runs differently. We are experts in fitting shoes and we know how to convert the sizes correctly. We wouldn’t want you leaving our store in a poor fitting shoe because you didn’t get help. Also, when customers start helping themselves to shoes, things get put back incorrectly which makes things a LOT more difficult for us. It is easier for everyone to let us fit you!
Why do you charge a 20% restock fee on returned shoes?
Returning merchandise costs us money in credit card fees. If you would like to return shoes, we are charging you the credit card fee the we are charged for you to make the purchase and the fee we are charged to return your purchase. You can exchange the shoes for FREE or you can get store credit for the full amount of the return!